Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | U | L | A | B | N | T | K | U | Z | S | D | E | Y |
| U | O | D | X | F | Y | N | N | F | P | N | R | L | N | X |
| N | N | N | Z | Q | M | E | E | W | I | R | I | K | O | R |
| O | T | C | T | V | Q | T | I | X | H | M | G | S | I | R |
| I | A | Y | F | R | I | S | T | U | S | D | F | A | T | L |
| T | S | Q | C | V | O | I | A | R | R | O | G | Q | S | M |
| U | S | P | I | X | Y | L | P | C | E | X | C | N | E | S |
| L | U | O | N | C | G | L | E | M | N | J | Z | D | U | F |
| O | M | U | A | J | L | M | B | M | W | X | W | I | Q | K |
| S | E | M | P | A | T | H | Y | T | O | Z | P | H | K | O |
| T | C | A | T | N | O | C | E | Y | E | T | E | J | S | J |
| S | M | D | N | N | U | U | W | L | K | Y | I | L | A | D |
| N | I | P | O | P | O | J | C | P | A | E | R | O | N | K |
| F | X | W | D | U | G | B | A | W | T | V | W | W | N | X |
| P | N | H | J | E | I | M | K | M | G | G | Y | X | U | T |
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