Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | L | F | N | O | I | T | S | E | U | Q | K | S | A | P |
| O | N | Z | E | Y | A | V | P | O | W | H | Z | B | N | J |
| V | B | E | M | L | R | O | P | Q | L | A | O | O | L | K |
| B | N | A | I | B | I | F | I | D | D | U | I | L | M | R |
| S | C | E | T | T | F | M | H | I | I | T | T | X | O | K |
| H | E | H | T | N | A | Y | S | Y | O | A | C | I | Y | U |
| T | M | Z | N | S | Y | P | R | M | C | J | A | H | O | P |
| H | U | L | L | X | I | L | E | I | G | J | T | Y | D | N |
| T | S | U | H | H | K | L | N | B | N | A | N | Q | F | T |
| L | S | R | B | L | O | A | W | O | P | Z | O | V | Y | R |
| Q | A | B | O | R | P | K | O | M | F | L | C | M | W | Z |
| P | T | F | T | T | Z | Q | E | K | G | I | E | G | G | E |
| B | N | N | N | C | K | V | K | V | J | W | Y | V | Z | A |
| Z | O | O | M | D | M | X | A | A | Y | U | E | H | U | L |
| C | D | S | E | F | P | F | T | K | D | P | H | A | K | H |
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