Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | W | E | O | Y | H | T | A | P | M | E | N | S | T | P |
| D | O | N | T | A | S | S | U | M | E | U | E | I | C | Q |
| O | N | N | E | K | R | D | P | Z | R | L | S | S | A | D |
| N | Q | G | T | H | Q | F | I | F | I | K | J | H | T | Q |
| T | N | V | D | R | Z | C | H | M | D | F | O | H | N | O |
| P | O | S | C | O | O | M | S | O | L | U | T | I | O | N |
| A | I | L | O | R | O | L | R | N | N | I | I | V | C | V |
| N | T | P | U | V | X | Y | E | K | S | X | S | K | E | E |
| I | S | X | N | Y | X | M | N | M | J | G | Y | T | Y | V |
| C | E | R | M | R | V | H | W | N | O | L | O | U | E | B |
| K | U | K | L | W | L | V | O | U | Z | T | G | C | V | N |
| Q | Q | S | X | L | M | B | E | P | A | T | I | E | N | T |
| P | K | G | T | E | S | S | K | P | Z | C | T | O | S | W |
| U | S | Q | Y | Y | D | I | A | G | H | F | W | P | N | V |
| Q | A | Z | F | H | O | U | T | R | B | P | U | N | R | N |
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