Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | V | F | K | Y | R | S | A | V | G | E | B | F | V | U |
| A | N | T | K | X | E | B | S | Q | C | M | I | Y | F | J |
| E | Z | O | Z | S | G | L | H | O | J | I | N | P | J | S |
| W | B | N | I | N | D | K | I | M | G | E | I | D | N | O |
| W | Q | S | B | T | Y | J | M | M | E | H | V | E | J | L |
| T | B | C | P | A | O | B | K | Y | S | M | T | N | E | U |
| Q | Q | B | P | Q | T | M | E | R | C | S | R | J | M | T |
| K | Z | V | D | K | Z | C | E | P | I | J | T | W | U | I |
| F | C | A | X | T | O | N | R | L | A | Z | I | Z | S | O |
| E | Q | Q | M | N | W | X | Q | T | O | T | K | V | S | N |
| V | G | P | T | O | A | E | Z | M | K | R | I | P | A | W |
| Y | B | A | E | M | P | A | T | H | Y | E | T | E | T | A |
| L | C | K | R | S | Q | Y | L | P | V | T | F | N | N | J |
| T | A | S | K | Q | U | E | S | T | I | O | N | T | O | T |
| T | Q | F | Q | N | C | I | N | A | P | T | N | O | D | C |
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