Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | F | A | S | M | K | Z | W | X | P | Z | A | S | Y | C |
| C | N | U | Q | U | E | M | U | S | S | A | T | N | O | D |
| E | I | E | A | C | F | Q | O | Y | L | Q | N | N | O | S |
| X | C | Q | I | N | S | L | S | Q | V | Y | T | N | M | J |
| P | W | I | K | T | U | Q | Y | F | S | R | T | M | N | P |
| S | M | D | T | T | A | M | W | R | O | P | O | O | J | T |
| S | G | C | I | W | R | P | Q | L | A | L | I | I | C | D |
| T | E | O | D | L | L | E | E | N | I | T | Q | A | M | E |
| P | N | Q | A | J | R | M | I | B | S | S | T | G | O | P |
| E | Y | U | B | T | O | C | K | E | S | N | T | M | O | U |
| A | L | P | X | T | M | X | U | L | O | R | M | E | W | Q |
| U | E | I | I | K | T | Q | S | C | G | A | S | X | N | A |
| T | T | O | M | I | K | O | E | M | P | A | T | H | Y | V |
| D | N | D | O | S | I | Y | V | Y | J | B | Y | L | I | Z |
| B | J | T | A | K | E | O | W | N | E | R | S | H | I | P |
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