Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | U | L | U | T | M | I | H | J | H | V | Z | S | J | C |
| P | N | D | N | S | E | M | U | S | S | A | T | N | O | D |
| I | I | E | E | E | C | Y | C | I | M | A | G | N | J | O |
| F | Q | H | I | S | T | I | E | M | P | A | T | H | Y | N |
| C | M | B | S | T | O | S | H | C | Y | R | J | Z | Z | T |
| B | G | Y | M | R | A | L | I | V | O | S | K | M | H | P |
| X | H | W | I | P | E | P | U | L | R | N | O | A | E | A |
| N | J | J | L | U | N | N | E | T | V | L | T | N | F | N |
| R | H | E | E | Z | I | M | W | B | I | T | X | A | M | I |
| D | B | X | Z | S | O | C | Y | O | G | O | V | B | C | C |
| J | O | Q | S | T | R | Z | I | M | E | E | N | J | W | T |
| U | K | F | I | F | K | Y | B | B | R | K | Q | U | I | I |
| F | N | O | I | T | S | E | U | Q | K | S | A | E | T | C |
| L | N | W | T | Z | H | S | D | X | X | W | L | T | O | A |
| O | H | F | K | E | J | I | Z | I | B | X | F | R | D | U |
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