Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | P | J | Y | F | C | I | N | A | P | T | N | O | D | C |
| E | T | A | X | C | S | H | Y | F | K | R | Y | M | O | A |
| Y | X | I | O | L | L | H | H | I | B | X | W | N | N | H |
| S | X | C | Y | R | Z | P | T | J | F | T | T | Y | T | U |
| H | P | C | E | B | U | D | A | C | B | R | N | W | A | R |
| R | O | N | M | V | I | D | P | N | O | O | D | T | S | G |
| V | W | N | L | V | Q | B | M | L | I | M | C | K | S | G |
| W | K | O | V | U | M | E | E | T | I | A | L | J | U | U |
| A | C | I | C | I | D | M | S | P | T | S | O | I | M | J |
| W | Y | T | O | E | O | E | L | N | A | C | T | E | E | R |
| N | J | U | B | T | U | K | O | P | B | T | C | E | E | T |
| T | M | L | I | Q | Z | C | W | T | D | F | I | L | N | X |
| L | V | O | K | G | E | W | S | A | W | G | I | E | B | C |
| A | N | S | O | Y | W | F | D | C | V | M | X | U | N | E |
| T | A | K | E | O | W | N | E | R | S | H | I | P | L | T |
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