Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | V | S | A | Y | O | G | C | D | U | L | K | Y | Z | I |
| T | W | R | R | H | L | C | J | Q | P | E | I | F | N | N |
| A | S | K | Q | U | E | S | T | I | O | N | J | O | D | Y |
| K | M | S | O | L | U | T | I | O | N | K | I | G | A | Y |
| E | Y | E | C | O | N | T | A | C | T | T | E | L | A | K |
| O | E | M | P | A | T | H | Y | U | O | L | Y | C | K | E |
| W | M | O | T | T | R | B | M | M | C | Y | J | Y | K | H |
| N | U | Y | W | O | V | Z | E | I | W | T | K | P | U | G |
| E | S | M | I | L | E | L | N | P | O | E | W | F | N | H |
| R | S | F | C | C | O | A | I | K | A | G | R | D | X | B |
| S | A | L | B | R | P | Z | L | S | V | T | N | W | R | C |
| H | T | N | T | T | T | B | U | A | T | I | I | E | K | S |
| I | N | N | N | K | L | N | K | Q | Y | E | O | E | R | M |
| P | O | O | R | Q | I | C | W | U | B | F | N | O | N | S |
| C | D | Z | Z | G | S | T | N | N | E | D | G | G | F | T |
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