Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | A | K | E | O | W | N | E | R | S | H | I | P |
| E | O | O | X | S | Z | Y | S | I | O | J | A | P | I | J |
| W | N | N | N | F | K | W | E | M | P | A | T | H | Y | S |
| Q | T | D | T | T | J | Q | Z | C | R | M | W | C | X | Y |
| M | A | Y | G | R | P | Q | U | Y | O | E | X | T | S | V |
| T | S | S | W | P | O | A | U | E | U | N | X | G | V | V |
| Y | S | M | I | L | E | L | N | B | S | I | T | T | A | D |
| F | U | O | U | L | I | X | E | I | M | T | E | A | T | R |
| H | M | T | L | S | Z | P | W | M | C | W | I | Y | C | S |
| S | E | V | T | U | A | D | R | T | O | W | H | O | N | T |
| B | L | E | U | T | T | J | W | M | U | T | H | P | N | O |
| C | N | G | I | U | Q | I | L | H | U | M | I | F | B | H |
| C | Z | E | F | K | P | A | O | Q | L | Q | T | O | R | K |
| Y | N | K | H | E | F | A | G | N | J | W | L | F | N | P |
| T | T | A | P | X | K | N | U | X | R | D | F | F | M | I |
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