Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | O | I | T | S | E | U | Q | K | S | A | Y | D | D | C |
| H | I | S | A | W | N | S | X | M | Y | S | T | S | O | I |
| X | G | E | K | P | X | B | I | H | S | N | S | N | N | N |
| I | U | J | E | P | E | L | T | O | O | E | T | C | T | A |
| J | D | P | O | X | E | A | S | I | G | R | Q | M | A | P |
| R | N | H | W | O | P | V | T | V | O | U | A | K | S | T |
| H | X | X | N | M | J | U | B | L | S | B | H | Q | S | N |
| C | E | M | E | G | L | Z | E | Y | U | J | C | Q | U | O |
| L | N | S | R | O | J | M | P | F | Y | T | V | L | M | D |
| N | O | Q | S | E | O | Y | A | F | P | G | S | R | E | E |
| E | E | S | H | T | C | A | T | N | O | C | E | Y | E | Q |
| T | G | F | I | Z | V | X | I | Z | H | U | C | K | D | N |
| S | Z | O | P | Q | F | M | E | C | U | U | H | U | H | G |
| I | N | Q | A | H | W | Y | N | D | Y | O | U | X | K | Q |
| L | A | Q | Y | U | X | I | T | I | U | C | R | P | E | H |
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