Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Z | G | R | S | O | L | U | T | I | O | N | Z | Y | C |
| I | N | S | J | T | E | M | U | S | S | A | T | N | O | D |
| B | Y | E | M | P | A | T | H | Y | F | T | Y | N | J | O |
| S | P | H | I | N | A | A | R | O | M | M | T | L | I | N |
| T | Q | K | R | T | G | Q | M | K | V | R | F | Q | O | T |
| A | B | F | J | R | A | Y | P | M | O | D | U | T | N | P |
| O | I | H | V | Q | Y | P | K | L | I | S | T | E | N | A |
| T | A | K | E | O | W | N | E | R | S | H | I | P | Y | N |
| E | W | M | N | J | H | M | Q | B | J | M | U | H | I | I |
| P | F | Q | U | P | O | B | V | T | D | W | I | C | O | C |
| T | J | D | M | T | K | H | Y | N | H | W | S | L | G | P |
| P | B | D | I | W | X | Y | S | Q | Q | A | J | X | E | A |
| U | B | O | K | E | Y | E | C | O | N | T | A | C | T | R |
| G | N | N | O | I | T | S | E | U | Q | K | S | A | M | X |
| L | H | R | E | H | J | G | Q | Z | I | U | B | T | Q | V |
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