Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | D | X | V | H | O | B | I | A | Y | Y | P | X | W |
| K | O | I | P | Q | H | L | S | F | T | E | T | N | O | J |
| P | M | N | H | E | M | U | S | S | A | T | N | O | D | T |
| W | D | L | T | S | O | L | U | T | I | O | N | I | O | C |
| P | S | A | M | R | R | Y | Q | S | N | L | R | T | N | A |
| U | S | I | U | E | O | E | W | C | C | W | D | S | T | T |
| A | L | P | B | T | S | L | N | B | V | U | T | E | P | N |
| E | F | Z | Y | V | I | B | E | W | O | L | E | U | A | O |
| U | O | R | H | S | G | P | M | M | O | D | X | Q | N | C |
| I | V | O | T | G | A | N | P | H | O | E | D | K | I | E |
| H | E | E | X | T | H | T | A | H | K | T | K | S | C | Y |
| H | N | A | I | N | U | V | T | T | O | W | I | A | D | E |
| Q | H | E | A | T | C | K | H | J | N | W | A | O | T | L |
| W | N | R | V | X | P | O | Y | B | K | U | R | E | N | W |
| T | X | Q | J | D | N | F | K | A | R | J | I | O | T | Z |
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