Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | Q | E | E | T | C | I | N | A | P | T | N | O | D | C |
| P | Q | J | L | I | C | Z | Y | A | P | T | T | W | O | M |
| V | I | U | I | K | M | A | H | P | J | T | O | N | N | Z |
| H | T | H | M | O | K | D | T | E | E | J | T | X | T | X |
| T | U | K | S | Y | M | P | A | N | O | R | T | O | A | A |
| J | D | K | S | R | Z | C | P | W | O | A | J | S | S | I |
| M | U | P | Y | P | E | B | M | L | E | C | A | H | S | S |
| N | W | S | L | I | M | N | E | O | I | K | E | H | U | O |
| K | S | C | W | A | K | M | W | P | I | S | P | Y | M | L |
| B | C | A | H | P | O | S | J | O | A | E | T | G | E | U |
| T | Z | J | X | T | B | K | T | F | E | T | A | E | C | T |
| G | A | A | I | Z | J | C | I | Z | X | K | I | X | N | I |
| L | N | O | I | T | S | E | U | Q | K | S | A | E | D | O |
| J | N | H | J | L | Q | D | G | O | F | H | Y | T | N | N |
| X | B | M | N | E | G | H | Y | A | T | X | F | H | N | T |
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