Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | O | X | H | V | N | W | N | X | R | O | R | J | W |
| C | O | I | B | V | P | F | V | A | W | K | U | N | M | T |
| Q | T | N | H | E | M | U | S | S | A | T | N | O | D | D |
| E | Y | T | T | S | P | P | D | F | M | M | J | I | O | K |
| P | H | I | T | R | R | A | Q | N | D | D | R | T | N | N |
| Y | T | Z | G | X | O | E | T | E | L | I | M | S | T | O |
| I | N | E | T | S | I | L | N | I | Z | I | N | E | P | I |
| S | Y | H | T | A | P | M | E | W | E | Z | R | U | A | T |
| P | D | I | L | V | Q | L | B | M | O | N | Y | Q | N | U |
| X | A | M | T | U | X | X | W | G | O | E | T | K | I | L |
| R | P | H | H | N | D | M | L | I | W | T | K | S | C | O |
| C | A | Q | T | V | W | E | E | I | W | B | I | A | X | S |
| T | C | A | T | N | O | C | E | Y | E | C | Z | O | T | A |
| K | C | Q | J | A | A | X | J | V | O | B | J | Q | N | F |
| U | K | X | B | E | Q | X | U | Y | F | V | N | T | S | R |
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