Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | U | J | Y | F | N | O | I | T | U | L | O | S | T |
| O | O | O | M | R | M | D | E | S | W | R | N | V | N | F |
| H | N | N | N | N | X | Y | J | C | Z | E | S | E | P | P |
| Q | T | F | T | T | I | W | V | F | T | I | I | W | Z | L |
| N | A | F | N | R | P | B | L | S | D | T | V | D | U | W |
| O | S | C | O | Y | O | A | I | I | A | A | Q | B | G | T |
| V | S | M | I | L | E | L | N | P | U | W | X | Z | C | Z |
| D | U | I | T | T | F | M | E | I | Q | H | S | A | M | T |
| P | M | U | S | C | Y | B | Y | M | C | C | T | X | R | V |
| U | E | P | E | W | H | Q | S | Q | O | N | E | F | O | X |
| F | D | T | U | S | T | U | X | T | O | T | I | Q | H | W |
| E | W | W | Q | L | A | B | X | C | O | W | I | I | D | U |
| C | S | Z | K | X | P | N | E | F | O | B | R | O | D | B |
| Z | W | U | S | B | M | Y | K | T | F | T | W | A | N | Y |
| Q | S | T | A | K | E | O | W | N | E | R | S | H | I | P |
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