Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Y | X | U | J | N | O | I | T | U | L | O | S | T | C |
| D | O | N | T | A | S | S | U | M | E | X | D | N | U | A |
| R | Y | N | A | Z | I | M | P | L | M | R | O | O | X | I |
| X | F | K | T | X | S | N | I | W | H | I | N | I | D | D |
| T | U | W | A | R | K | V | H | L | C | N | T | T | B | A |
| T | N | C | S | B | O | W | S | D | E | F | P | S | J | P |
| C | N | E | T | S | I | L | R | U | X | V | A | E | T | I |
| A | Y | K | I | H | R | D | E | O | W | M | N | U | X | D |
| T | D | K | J | T | M | J | N | M | A | R | I | Q | Q | L |
| N | O | Q | Z | L | A | C | W | S | O | O | C | K | K | D |
| O | B | B | F | S | L | P | O | O | E | T | C | S | V | T |
| C | Y | H | T | A | P | M | E | U | F | L | I | A | W | Q |
| E | Z | S | F | L | Z | H | K | B | D | Z | O | O | Q | X |
| Y | T | K | H | G | B | C | A | P | A | O | E | M | N | A |
| E | F | N | D | S | O | S | T | W | R | O | B | P | C | D |
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