Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | A | K | E | O | W | N | E | R | S | H | I | P | M |
| C | O | Q | S | I | Y | Q | R | M | M | Z | M | L | W | I |
| V | M | N | U | K | P | E | Y | G | Y | P | L | I | P | V |
| L | D | V | T | I | Q | P | C | S | O | N | A | X | L | F |
| C | M | C | K | R | D | U | R | O | T | A | R | T | L | E |
| V | Y | V | W | N | O | L | E | S | N | G | E | A | H | Q |
| W | C | H | E | E | N | L | B | S | O | T | A | L | X | Y |
| Z | I | N | R | N | T | I | E | U | T | N | A | V | E | O |
| B | N | O | R | F | A | S | P | M | F | I | N | C | Q | P |
| M | A | I | L | L | S | T | A | Z | O | U | O | Y | T | V |
| P | P | T | H | K | S | E | T | Q | B | T | F | N | R | H |
| E | T | U | G | D | U | N | I | J | K | X | I | G | M | X |
| M | N | L | E | I | M | W | E | T | B | N | Q | O | N | M |
| G | O | O | N | O | E | N | N | H | S | Y | A | O | N | C |
| M | D | S | K | T | N | Q | T | O | T | E | A | Z | Z | L |
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