Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | Q | C | A | L | T | N | Q | M | L | K | N | P | T |
| H | O | O | V | E | V | H | D | Z | G | G | F | A | N | H |
| A | N | N | N | X | S | Z | X | U | E | L | D | E | Q | N |
| C | T | Z | T | T | M | A | L | W | W | I | I | Z | B | S |
| Y | A | X | N | R | P | X | D | J | G | T | N | P | V | Z |
| T | S | T | P | O | O | A | H | D | A | L | V | E | R | Y |
| E | S | O | C | W | I | L | N | P | O | C | J | N | L | M |
| J | U | M | F | A | I | T | E | I | M | Z | W | O | Q | T |
| C | M | K | I | S | T | B | S | M | C | J | W | I | Q | U |
| I | E | B | T | L | T | N | X | E | O | X | M | T | O | P |
| F | O | E | S | M | E | E | O | Y | U | T | V | U | W | C |
| E | N | G | B | Q | C | V | G | C | Z | Q | I | L | A | N |
| D | Q | E | Y | H | T | A | P | M | E | Y | K | O | A | Q |
| Y | Y | V | G | J | P | Y | S | H | K | Y | T | S | N | B |
| M | L | P | I | H | S | R | E | N | W | O | E | K | A | T |
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