Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | H | R | G | T | A | U | X | L | T | G | D | C | P | R |
| O | N | N | D | D | M | T | N | V | G | O | Q | I | R | D |
| L | T | O | P | K | J | O | X | I | U | H | H | C | S | U |
| U | C | I | I | A | B | E | L | I | M | S | R | N | N | F |
| T | W | T | X | T | A | E | D | F | R | B | T | E | T | Z |
| I | L | S | V | W | O | R | G | E | Z | H | T | B | E | M |
| O | O | E | Y | J | E | M | N | B | A | S | Q | Y | M | X |
| N | V | U | P | V | N | W | E | J | I | H | E | R | U | W |
| T | C | Q | Z | Z | O | P | M | L | N | C | N | Q | S | K |
| N | I | K | U | E | A | E | P | L | O | L | H | D | S | Q |
| J | H | S | K | T | K | I | A | N | T | R | B | H | A | E |
| I | C | A | I | J | Q | B | T | U | Q | K | T | U | T | L |
| N | T | E | A | T | I | A | H | H | S | F | Q | N | N | Z |
| A | N | O | B | K | C | C | Y | R | R | J | O | K | O | A |
| T | S | G | F | T | C | I | N | A | P | T | N | O | D | C |
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