Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | N | U | K | P | W | T | D | I | A | F | R | E | D |
| Y | O | U | K | N | I | N | N | N | P | Y | W | L | D | K |
| J | N | N | T | X | L | E | E | S | I | Y | I | R | H | Q |
| H | T | A | T | O | Q | T | I | F | H | M | J | D | J | L |
| S | A | M | C | R | W | S | T | V | S | E | G | O | L | Q |
| R | S | W | N | J | O | I | A | D | R | T | M | N | A | Q |
| Y | S | W | T | F | L | L | P | Q | E | P | Q | T | D | N |
| X | U | J | M | A | L | R | E | J | N | N | B | P | E | V |
| Z | M | Z | V | H | O | Z | B | M | W | O | B | A | X | B |
| T | E | M | P | A | T | H | Y | L | O | I | O | N | A | E |
| T | C | A | T | N | O | C | E | Y | E | T | R | I | D | E |
| W | T | X | W | N | M | P | I | Z | K | U | I | C | M | G |
| B | W | B | J | K | S | Q | N | F | A | L | E | O | N | S |
| M | K | M | K | L | O | Q | R | L | T | O | K | B | N | Z |
| S | N | O | I | T | S | E | U | Q | K | S | A | W | K | S |
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