Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | C | C | E | N | J | I | E | P | A | V | D | R | R | T |
| B | N | S | O | U | I | A | Y | L | X | J | L | S | N | P |
| L | J | O | S | M | X | D | H | M | I | G | Y | E | I | H |
| A | Y | M | I | R | R | A | T | Z | B | M | I | H | I | D |
| O | G | Y | M | T | U | G | A | B | J | T | S | O | B | T |
| G | A | X | V | I | O | J | P | A | A | R | A | X | C | C |
| G | S | X | Z | B | Z | M | M | P | E | P | K | A | E | I |
| X | O | U | J | M | M | L | E | N | I | O | T | I | S | N |
| Y | L | L | O | D | T | B | W | L | I | N | D | G | I | A |
| M | U | K | P | T | A | O | I | Y | O | X | K | Q | W | P |
| M | T | Y | L | P | E | S | O | C | E | R | J | V | U | T |
| M | I | C | N | K | T | P | E | R | T | W | T | T | S | N |
| J | O | F | A | E | B | Y | U | N | H | T | N | N | K | O |
| I | N | T | N | B | E | M | U | S | S | A | T | N | O | D |
| P | N | V | N | O | I | T | S | E | U | Q | K | S | A | C |
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