Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | I | Z | S | K | Q | K | E | C | B | D | R | H | G | K |
| D | O | N | T | A | S | S | U | M | E | V | G | O | Z | E |
| O | O | N | B | Z | N | Y | N | F | B | B | J | Z | L | T |
| N | X | J | T | Q | L | U | S | N | N | E | B | I | L | T |
| T | F | H | L | R | V | Z | U | Y | D | O | M | E | H | N |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | E |
| A | W | W | T | R | Y | L | F | F | I | P | V | B | S | I |
| N | V | O | P | J | I | E | E | M | P | A | T | H | Y | T |
| I | T | V | P | S | K | X | C | M | R | Q | M | V | J | A |
| C | B | E | T | U | Y | Q | B | O | O | B | M | T | F | P |
| N | B | E | T | N | C | R | B | S | N | T | U | C | U | E |
| T | N | A | Q | A | F | O | F | D | K | T | I | A | A | B |
| C | N | O | I | T | S | E | U | Q | K | S | A | O | M | N |
| G | Z | C | D | G | J | H | H | K | J | W | F | C | N | Q |
| D | B | S | O | L | U | T | I | O | N | X | D | W | T | T |
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