Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | M | D | H | S | Q | W | T | O | U | R | L | M | I | E |
| Q | B | X | D | G | F | Q | N | W | P | E | P | S | N | P |
| N | I | Z | I | J | S | K | E | J | P | A | M | O | J | I |
| T | N | T | W | I | C | B | I | J | D | P | I | P | J | H |
| U | S | E | P | F | G | C | T | Q | V | T | A | S | Z | S |
| S | E | K | T | B | T | E | A | X | O | M | Y | Y | Z | R |
| O | M | F | O | S | D | B | P | M | L | H | N | O | I | E |
| L | U | R | O | G | I | R | E | M | P | A | T | H | Y | N |
| U | S | M | I | L | E | L | B | Z | R | R | C | A | P | W |
| T | S | R | J | Y | O | I | B | N | V | I | T | U | P | O |
| I | A | Z | G | R | T | C | A | T | N | O | C | E | Y | E |
| O | T | B | T | A | K | R | M | Q | R | V | J | X | Y | K |
| N | N | N | I | N | O | I | T | S | E | U | Q | K | S | A |
| T | O | J | V | Q | A | M | O | L | M | J | E | C | H | T |
| C | D | O | N | T | P | A | N | I | C | G | U | E | S | D |
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