Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | W | T | G | R | Y | Z | X | E | X | X | U | F | Y | F |
| Q | N | D | A | S | K | Q | U | E | S | T | I | O | N | Z |
| M | A | O | H | K | N | D | V | I | F | N | C | D | G | J |
| R | C | E | I | I | E | Y | E | C | O | N | T | A | C | T |
| S | O | L | U | T | I | O | N | V | E | R | U | F | C | S |
| P | U | V | M | U | O | N | W | P | X | Z | G | I | I | T |
| W | F | A | Q | K | H | M | W | N | K | Y | N | Z | K | I |
| T | N | E | I | T | A | P | E | B | E | A | B | Y | C | Y |
| N | G | Y | P | V | H | M | T | L | P | R | F | A | D | R |
| J | F | E | T | Y | P | M | I | T | O | S | S | E | K | K |
| J | V | U | I | A | H | S | N | B | X | R | L | H | F | L |
| A | C | T | T | S | T | O | N | B | B | I | T | Q | I | M |
| M | W | H | A | E | D | I | X | U | M | H | E | N | P | P |
| V | Y | Q | N | H | E | M | U | S | S | A | T | N | O | D |
| R | M | K | L | U | H | E | P | G | Q | R | V | W | D | C |
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