Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | O | P | W | P | W | N | O | I | T | U | L | O | S | Q |
| B | G | S | W | I | T | T | F | W | S | I | B | E | N | M |
| J | Y | R | T | L | I | S | T | E | N | U | P | O | T | U |
| O | H | W | A | S | K | Q | U | E | S | T | I | O | N | O |
| X | A | X | T | V | A | K | R | C | L | T | H | G | H | R |
| B | E | P | A | T | I | E | N | T | O | M | S | D | X | G |
| M | M | Y | S | P | H | L | I | M | D | O | R | N | W | P |
| Q | U | N | E | L | E | T | E | E | R | D | E | Y | J | Y |
| O | S | P | T | C | T | L | M | F | J | W | N | D | R | Z |
| M | S | M | Z | F | O | T | P | D | U | G | W | N | J | U |
| S | A | I | I | R | Z | N | A | E | F | N | O | I | B | D |
| R | T | H | T | L | H | N | T | V | S | I | E | E | C | O |
| L | N | N | N | L | E | S | H | A | O | E | K | D | G | W |
| Q | O | D | A | T | Q | A | Y | B | C | Z | A | S | L | S |
| C | D | O | N | T | P | A | N | I | C | T | T | U | C | V |
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