Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | X | J | Q | T | G | A | Z | G | J | G | P | Q | P |
| T | O | O | I | N | T | C | W | H | R | C | M | Y | J | I |
| W | N | N | N | C | O | G | A | C | X | W | Z | H | C | H |
| A | T | T | T | T | Q | I | B | T | B | R | S | T | T | S |
| Q | A | L | D | R | P | G | T | J | N | O | S | A | C | R |
| W | S | W | C | Q | O | A | Q | S | N | O | P | P | Q | E |
| N | S | X | C | Z | N | L | N | B | E | U | C | M | O | N |
| Q | U | O | B | F | I | P | E | I | C | U | A | E | A | W |
| M | M | W | L | S | L | P | I | M | C | T | Q | S | Y | O |
| M | E | Y | T | U | A | I | C | N | O | O | X | K | G | E |
| M | L | E | K | T | T | A | T | K | R | T | Y | H | S | K |
| E | N | L | I | X | S | I | L | G | A | K | I | M | R | A |
| P | R | E | S | K | L | N | O | P | M | W | I | O | I | T |
| X | N | S | B | L | K | Y | P | N | J | L | F | C | N | X |
| T | Z | W | V | W | Z | M | F | E | E | E | M | E | F | G |
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