Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | L | Z | T | O | D | B | S | A | V | X | L | Q | P | J |
| S | N | T | N | J | O | P | C | B | C | U | L | S | E | Q |
| I | J | O | E | T | C | A | T | N | O | C | E | Y | E | B |
| L | H | P | I | G | K | Q | Y | Z | G | Y | V | O | S | G |
| J | M | M | T | T | M | X | O | L | T | P | J | K | O | G |
| X | H | L | A | I | O | M | P | N | E | T | S | I | L | C |
| G | B | R | P | P | J | M | R | X | K | O | M | X | U | I |
| T | A | K | E | O | W | N | E | R | S | H | I | P | T | N |
| G | J | Z | B | A | B | G | R | L | E | M | X | X | I | A |
| F | B | V | X | X | K | H | L | Q | O | S | I | K | O | P |
| E | M | P | A | T | H | Y | J | O | T | R | U | L | N | T |
| A | S | K | Q | U | E | S | T | I | O | N | T | F | E | N |
| V | D | J | L | C | M | W | J | R | T | M | O | N | K | O |
| C | H | F | B | G | E | M | U | S | S | A | T | N | O | D |
| E | N | L | D | H | R | D | O | K | T | E | O | G | S | C |
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