Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | K | G | J | O | U | F | M | H | Z | G | J | E | A | C |
| E | L | D | O | N | T | P | A | N | I | C | W | T | N | H |
| K | N | O | I | T | S | E | U | Q | K | S | A | O | I | H |
| W | J | N | Y | V | W | B | W | F | T | K | I | N | R | K |
| B | T | T | T | L | Z | S | G | N | E | T | O | S | T | V |
| Q | P | A | M | G | Q | S | E | O | O | I | A | S | C | P |
| P | V | S | H | R | R | I | W | M | T | E | Y | H | A | E |
| H | M | S | Q | N | T | N | E | U | Y | W | R | F | T | S |
| T | K | U | I | A | E | L | L | I | S | T | E | N | N | I |
| H | P | M | P | R | O | O | E | X | Y | W | W | M | O | U |
| Q | P | E | S | R | S | G | C | G | S | N | F | K | C | D |
| R | B | H | T | M | O | B | N | N | T | Z | A | L | E | O |
| O | I | N | J | N | I | W | U | J | O | E | E | W | Y | C |
| P | O | V | O | K | R | L | Y | H | T | A | P | M | E | E |
| C | X | T | Z | J | I | J | E | I | H | E | U | W | U | R |
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