Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | W | V | T | I | F | V | Q | T | S | K | O | C | P | F |
| I | N | G | Y | A | R | A | H | N | C | Y | H | D | N | T |
| P | J | E | F | K | K | M | O | V | Z | A | T | O | A | W |
| Z | N | J | I | G | Y | I | J | W | G | Z | I | K | S | L |
| L | J | E | G | T | T | Q | C | O | C | T | E | T | K | M |
| K | E | E | T | U | A | K | I | S | O | O | Y | Q | Q | X |
| O | M | F | L | S | K | P | X | M | W | X | E | D | U | J |
| P | U | O | U | K | I | B | E | N | J | M | C | C | E | P |
| K | S | M | I | L | E | L | E | B | P | C | O | R | S | A |
| S | S | W | K | W | O | R | H | A | U | E | N | E | T | X |
| I | A | B | I | R | S | B | T | Z | U | Q | T | M | I | K |
| M | T | Z | T | H | L | H | X | R | K | T | A | U | O | Y |
| Y | N | N | I | T | Y | N | E | J | X | W | C | W | N | O |
| J | O | P | C | M | V | N | F | C | W | L | T | B | J | G |
| C | D | O | N | T | P | A | N | I | C | N | L | H | K | E |
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