Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | T | G | H | R | C | B | V | Q | T | U | J | R | N | P |
| I | F | Y | M | L | Q | R | P | C | F | N | B | Y | N | S |
| H | M | H | P | E | J | M | A | L | O | U | E | O | J | R |
| S | C | T | B | X | O | T | Y | I | O | M | I | Q | D | Q |
| R | F | A | F | E | N | M | T | T | D | T | K | G | M | B |
| E | N | P | N | O | Y | S | Q | C | O | I | I | H | T | T |
| N | D | M | C | P | E | B | I | M | R | U | O | B | N | J |
| W | U | E | X | U | K | N | E | B | B | D | I | O | Y | U |
| O | Y | V | Q | M | A | L | W | P | D | J | I | Q | S | U |
| E | E | K | D | P | O | E | I | B | A | T | A | H | W | V |
| K | S | N | T | R | N | L | L | S | U | T | Z | D | C | A |
| A | R | N | T | W | L | I | T | L | T | U | I | V | E | S |
| T | O | N | R | N | W | M | O | K | R | E | R | E | V | C |
| D | O | N | T | A | S | S | U | M | E | K | N | W | N | I |
| C | H | B | K | M | B | K | O | U | I | M | M | P | C | T |
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