Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | C | W | D | B | N | O | A | Z | G | U | L | U | C | E |
| D | O | N | T | A | S | S | U | M | E | H | X | B | K | X |
| O | K | N | O | C | W | Z | V | B | J | T | S | P | L | J |
| N | N | R | T | I | V | X | U | Y | H | H | W | B | X | R |
| T | M | M | B | R | T | U | R | N | E | H | U | Y | N | W |
| P | P | Q | U | M | O | U | W | F | L | I | O | O | C | T |
| A | N | E | T | S | I | L | L | B | I | S | I | J | C | N |
| N | Y | H | T | A | P | M | E | O | M | T | B | A | L | I |
| I | C | Y | Y | R | N | P | U | M | S | D | T | G | L | U |
| C | X | J | M | X | A | H | J | E | O | N | S | K | R | U |
| X | P | A | B | T | Y | B | U | P | O | T | L | K | R | U |
| I | Q | P | I | S | J | Q | I | C | N | D | I | H | F | W |
| B | D | E | B | V | K | Z | E | V | N | D | H | O | Z | I |
| P | N | R | C | S | W | Y | W | F | Y | B | L | I | N | M |
| T | C | T | A | K | E | O | W | N | E | R | S | H | I | P |
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