Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | P | N | T | T | L | C | T | Y | L | T | B | I | D | C |
| O | N | F | N | G | C | A | N | W | S | E | Z | O | O | F |
| R | D | E | J | E | J | A | W | R | S | S | N | N | N | U |
| K | G | C | I | M | T | Y | T | T | K | T | T | S | T | L |
| Y | H | T | Y | T | K | S | E | N | P | R | O | M | A | X |
| N | V | N | N | M | A | T | I | A | O | L | O | I | S | Y |
| M | Z | B | M | N | H | P | N | L | U | C | V | L | S | H |
| E | K | H | L | K | S | I | E | T | C | I | E | E | U | R |
| V | S | O | T | Q | C | M | I | B | K | I | C | Y | M | V |
| Y | W | K | U | Z | O | O | Y | H | T | A | P | M | E | D |
| M | W | R | M | T | N | A | D | H | H | H | Z | B | I | E |
| R | E | P | I | H | S | R | E | N | W | O | E | K | A | T |
| Z | J | O | X | M | J | H | F | Y | K | Z | A | X | H | K |
| L | N | N | O | I | T | S | E | U | Q | K | S | A | P | A |
| F | B | V | Y | Q | O | W | J | F | I | K | B | I | X | E |
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