Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | L | Q | D | O | P | C | J | Y | T | V | K | X | K | C |
| T | N | T | N | J | E | M | U | S | S | A | T | N | O | D |
| E | A | E | A | E | D | Y | A | A | I | K | X | N | I | O |
| W | S | K | I | O | T | N | E | Y | B | L | T | L | B | N |
| A | K | T | E | T | G | S | O | C | G | R | E | D | F | T |
| W | Q | L | M | O | A | U | I | I | O | Q | U | R | D | P |
| Y | U | O | P | X | W | P | K | L | T | N | P | S | L | A |
| L | E | D | A | R | J | N | E | R | S | U | T | M | I | N |
| B | S | Z | T | Y | K | M | E | B | K | H | L | A | T | I |
| L | T | A | H | U | O | Z | F | R | K | B | Y | O | C | C |
| Y | I | V | Y | T | E | L | I | M | S | F | G | S | S | T |
| V | O | B | I | E | K | Z | W | O | E | H | I | U | A | H |
| X | N | O | N | O | F | G | C | F | T | F | I | E | M | U |
| F | N | X | S | L | H | M | F | R | V | J | K | P | F | Q |
| U | P | Z | X | Q | H | E | A | Z | C | B | V | U | G | R |
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