Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | Z | A | M | O | Y | V | T | M | T | M | Z | L | Z | F |
| Q | N | T | K | S | E | K | N | F | D | S | R | C | N | P |
| D | T | P | M | O | Q | E | E | Z | H | L | K | O | T | I |
| Q | U | I | I | L | Q | N | I | N | Z | E | I | J | L | H |
| Q | L | L | Z | U | C | E | T | O | N | T | D | M | Y | S |
| E | E | E | F | T | G | T | A | K | O | F | Q | P | S | R |
| X | M | I | X | I | F | S | P | M | D | O | Q | C | O | E |
| B | U | N | I | O | P | I | E | M | P | A | T | H | Y | N |
| W | S | B | C | N | Z | L | B | L | P | Q | D | B | C | W |
| N | S | A | A | X | O | Z | X | A | S | P | R | E | N | O |
| M | A | V | U | R | T | C | A | T | N | O | C | E | Y | E |
| R | T | F | T | B | M | O | Y | E | A | F | Q | E | X | K |
| H | N | N | Z | N | O | I | T | S | E | U | Q | K | S | A |
| L | O | I | O | I | L | D | E | Z | N | F | L | V | M | T |
| C | D | O | N | T | P | A | N | I | C | E | O | X | T | F |
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