Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | S | X | P | E | L | I | U | D | A | Y | J | Y | T | T |
| N | N | N | O | I | T | S | E | U | Q | K | S | A | N | N |
| O | C | O | U | J | J | V | X | R | U | Y | K | E | B | R |
| I | I | O | I | Z | P | P | B | J | Z | E | I | Q | N | J |
| T | M | G | R | T | Y | F | M | Y | O | T | F | E | I | M |
| U | W | O | Q | O | O | Q | M | W | A | I | T | Z | E | Y |
| L | H | G | S | Q | I | M | N | P | B | S | H | Y | M | G |
| O | H | L | T | F | D | E | E | Z | I | T | E | Y | U | H |
| S | G | G | Q | C | R | B | M | L | E | C | A | H | S | S |
| E | L | I | M | S | X | B | P | R | O | C | Z | S | S | G |
| Y | G | P | H | F | V | C | A | N | J | R | K | B | A | N |
| M | W | I | I | Z | V | M | T | C | L | R | T | V | T | V |
| V | P | N | B | Z | F | A | H | F | O | G | O | N | N | Q |
| I | P | R | S | Z | C | I | Y | H | B | Z | W | Z | O | Z |
| C | L | D | A | T | C | I | N | A | P | T | N | O | D | C |
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