Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | P | T | E | Y | K | V | K | L | C | E | R | E | M | W |
| A | N | D | O | T | A | X | L | S | H | R | Y | U | O | L |
| K | S | O | L | U | T | I | O | N | Y | I | U | N | S | I |
| E | C | K | I | Z | U | Z | F | Q | K | D | R | O | C | T |
| O | Y | W | Q | T | A | R | V | E | M | D | S | K | X | L |
| W | K | E | T | U | O | C | I | F | F | A | I | W | O | I |
| N | A | M | C | E | E | M | I | B | B | X | H | E | U | V |
| E | R | P | E | O | U | S | E | N | X | Z | L | C | B | G |
| R | T | A | B | L | N | P | T | L | A | M | O | U | C | A |
| S | U | T | A | E | A | T | I | I | O | P | R | T | H | K |
| H | J | H | U | T | L | S | A | P | O | R | T | O | Q | Z |
| I | D | Y | I | I | T | I | G | C | W | N | T | N | O | D |
| P | S | E | B | E | J | Z | M | C | T | U | U | N | O | M |
| L | N | P | N | A | E | M | U | S | S | A | T | N | O | D |
| T | M | D | A | K | N | C | O | T | U | R | I | X | D | C |
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