Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | T | A | K | E | O | W | N | E | R | S | H | I | P | M |
| S | C | S | W | Y | U | G | Y | S | M | X | G | W | N | M |
| D | B | K | K | E | Q | M | D | I | R | F | X | O | V | I |
| H | G | Q | C | C | P | S | L | T | R | A | I | O | O | K |
| N | J | U | W | O | E | E | E | M | Z | T | D | R | U | X |
| R | E | E | U | N | L | V | R | Q | O | E | Z | Z | I | X |
| F | M | S | X | T | Q | S | R | M | C | A | L | Q | N | Y |
| Q | U | T | K | A | X | B | E | P | A | T | I | E | N | T |
| T | S | I | Z | C | V | L | N | M | D | E | X | A | J | B |
| U | S | O | Z | T | O | G | E | Z | P | B | O | U | B | X |
| O | A | N | C | R | X | F | T | K | T | A | A | J | T | Z |
| R | T | W | T | G | E | A | S | X | O | P | T | B | B | P |
| O | N | N | K | U | B | Z | I | R | Y | H | V | H | U | B |
| X | O | U | H | Y | S | O | L | U | T | I | O | N | Y | F |
| C | D | O | N | T | P | A | N | I | C | V | B | G | V | L |
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