Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | M | X | N | O | I | T | S | E | U | Q | K | S | A | C |
| K | N | Z | U | U | E | M | U | S | S | A | T | N | O | D |
| Y | X | K | O | N | Z | K | O | F | P | W | P | N | O | G |
| P | N | O | I | T | U | L | O | S | N | Z | T | N | L | B |
| Y | V | A | W | V | W | X | B | V | R | R | T | B | O | Z |
| T | B | L | I | S | T | E | N | M | O | P | M | A | Y | R |
| C | M | G | P | O | F | B | C | L | A | C | X | F | M | W |
| A | V | P | I | H | S | R | E | N | W | O | E | K | A | T |
| T | H | V | B | M | K | M | I | P | N | M | Z | P | T | E |
| N | B | Z | I | J | O | C | N | H | A | W | X | D | Y | M |
| O | E | L | S | T | E | P | D | T | C | T | P | Z | P | A |
| C | E | S | I | Y | W | J | J | S | S | Z | I | H | J | L |
| E | O | O | R | O | O | E | Y | P | H | N | J | E | W | X |
| Y | N | Z | M | A | F | S | Y | C | Z | Z | D | R | N | D |
| E | M | P | A | T | H | Y | K | E | J | S | I | S | V | T |
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