Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Q | V | M | M | S | A | Y | H | V | V | V | F | V | P |
| D | O | N | T | A | S | S | U | M | E | O | K | S | L | M |
| C | P | N | S | O | L | U | T | I | O | N | B | S | R | I |
| A | H | K | T | B | Q | C | M | Y | V | X | I | Y | L | M |
| P | I | H | S | R | E | N | W | O | E | K | A | T | S | C |
| O | O | N | M | Q | O | N | H | Y | I | S | A | E | U | I |
| Z | E | R | I | J | D | L | E | B | K | B | M | M | A | N |
| A | Z | D | L | I | I | C | E | Q | I | S | Z | P | P | A |
| B | N | D | E | S | O | P | U | M | V | U | D | A | T | P |
| L | K | C | T | N | A | E | W | D | O | W | M | T | M | T |
| P | J | E | T | T | S | R | K | L | R | T | S | H | X | N |
| Q | N | A | I | T | T | S | N | M | S | S | I | Y | I | O |
| I | C | E | I | B | N | H | P | F | B | B | A | O | G | D |
| T | N | O | Z | V | N | J | A | V | K | U | B | J | N | C |
| T | N | C | D | N | A | A | J | Q | Z | K | S | I | B | E |
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