Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | W | M | G | R | C | I | N | A | P | T | N | O | D | X |
| N | N | O | F | T | T | W | Q | U | N | C | F | K | C | K |
| Z | K | O | F | H | A | Z | O | M | M | P | L | J | W | I |
| C | G | A | I | N | K | L | G | F | M | A | V | C | V | L |
| O | E | S | M | T | E | Y | E | C | O | N | T | A | C | T |
| R | Q | K | O | N | O | Q | Y | H | T | A | P | M | E | O |
| Z | M | Q | Q | O | W | M | B | O | R | E | B | D | M | H |
| S | N | U | L | I | N | H | E | N | R | Y | J | M | U | S |
| Y | K | E | S | T | E | B | P | L | E | L | I | M | S | C |
| B | Z | S | J | U | R | M | A | I | O | Q | M | I | S | W |
| O | T | T | I | L | S | I | T | S | L | R | H | S | A | N |
| A | E | I | X | O | H | N | I | T | C | E | T | G | T | I |
| G | T | O | M | S | I | V | E | E | O | H | M | N | N | Z |
| I | S | N | Z | R | P | L | N | N | H | V | M | H | O | H |
| P | O | C | A | Z | O | C | T | B | J | Z | V | J | D | C |
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