Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Q | Q | F | K | M | A | K | O | X | I | V | G | U | C |
| N | N | D | N | W | E | M | U | S | S | A | T | N | O | D |
| B | N | E | M | E | D | G | D | D | S | H | Z | N | X | O |
| X | X | K | I | Y | T | G | B | A | U | O | T | S | C | N |
| W | R | V | A | T | K | S | C | L | D | R | N | M | N | T |
| J | O | H | H | V | A | B | I | B | O | O | D | T | Q | P |
| I | G | N | C | Q | G | P | R | L | I | J | C | O | C | A |
| G | A | O | I | I | I | O | E | T | F | A | R | B | D | N |
| V | T | I | A | K | M | M | S | B | T | Z | J | L | Y | I |
| K | T | T | W | P | O | E | C | N | U | G | L | H | D | C |
| H | L | U | O | T | U | O | O | G | J | F | T | L | E | L |
| F | G | L | I | Q | E | C | L | S | C | A | J | L | F | R |
| O | N | O | K | G | E | N | T | Z | P | F | I | B | V | P |
| X | N | S | K | Y | B | H | B | M | H | M | I | J | O | K |
| T | A | K | E | O | W | N | E | R | S | H | I | P | N | C |
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