Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | E | Y | Y | Y | U | T | P | Y | I | C | G | L | U |
| D | O | N | T | A | S | S | U | M | E | A | Q | U | Z | G |
| O | X | N | N | B | M | K | Z | B | Q | Q | E | T | Q | O |
| N | N | B | T | I | E | S | O | L | U | T | I | O | N | V |
| T | D | O | L | R | S | K | H | D | Z | T | E | M | C | F |
| P | C | E | I | H | O | S | L | U | X | C | N | A | A | Q |
| A | C | A | R | T | P | L | I | S | T | E | N | Q | X | R |
| N | R | A | T | Q | S | B | E | P | A | T | I | E | N | T |
| I | A | Z | X | N | C | E | I | M | G | M | C | O | L | O |
| C | Z | P | X | X | O | K | U | O | O | H | K | B | P | I |
| N | Y | Y | O | R | U | C | O | Q | Q | T | L | O | G | F |
| Y | Y | H | T | A | P | M | E | D | K | S | I | V | W | X |
| R | I | D | U | A | E | J | G | Y | W | S | B | O | N | A |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | A |
| G | F | D | I | L | U | T | G | N | Z | C | H | I | P | B |
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