Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | R | B | B | T | M | G | L | E | A | P | O | B | K | C |
| C | N | A | N | O | E | M | U | S | S | A | T | N | O | D |
| S | D | E | J | E | Q | T | O | M | U | T | W | N | T | O |
| R | T | I | I | B | T | L | W | I | V | T | T | A | X | N |
| L | I | L | C | T | U | S | L | L | V | R | K | S | M | T |
| C | V | S | F | T | A | D | I | E | O | E | X | K | J | P |
| D | J | P | I | V | M | P | V | L | O | Y | D | Q | S | A |
| Y | A | O | E | F | P | H | E | W | H | E | J | U | P | N |
| P | N | I | X | J | E | M | N | B | M | C | V | E | O | I |
| U | V | J | M | D | O | E | R | P | Q | O | E | S | D | C |
| C | M | L | G | T | R | D | A | D | O | N | F | T | H | J |
| N | S | H | I | S | J | T | K | B | A | T | V | I | B | H |
| W | G | O | H | H | H | K | D | M | R | A | T | O | O | U |
| A | N | I | D | Y | V | F | K | I | D | C | E | N | B | H |
| J | P | G | Z | U | E | S | Q | E | C | T | N | Z | K | R |
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