Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | B | C | S | R | L | H | T | Q | G | S | Y | D | V | U |
| V | N | B | T | K | G | C | N | V | Y | C | K | B | Y | Y |
| T | N | O | I | H | M | U | E | V | M | J | X | H | M | D |
| A | C | O | I | B | S | L | I | I | E | P | T | R | N | K |
| K | S | I | M | T | Y | M | T | E | S | A | I | E | R | C |
| E | A | K | N | N | O | B | A | B | P | E | T | A | E | Q |
| O | Y | A | Q | A | C | M | P | M | S | S | M | F | M | N |
| W | Q | E | K | U | P | G | E | B | I | O | S | K | U | O |
| N | Y | A | C | P | E | T | B | L | C | P | F | H | S | I |
| E | C | M | X | O | D | S | N | Y | O | H | K | T | S | T |
| R | P | Z | R | M | N | R | T | O | L | R | J | Z | A | U |
| S | M | I | L | E | G | T | P | I | D | O | T | S | T | L |
| H | O | Z | O | Z | V | P | A | Q | O | C | J | N | N | O |
| I | F | F | F | A | K | G | C | C | J | N | L | N | O | S |
| P | B | V | H | S | M | L | W | L | T | B | B | J | D | C |
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