Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | B | D | Y | R | L | D | V | F | P | O | E | C | C | T |
| P | N | P | L | G | G | N | W | V | G | K | C | Z | N | I |
| P | I | O | V | T | N | Y | O | N | Z | O | D | E | F | B |
| G | F | H | I | O | T | J | R | I | C | Q | I | Z | N | M |
| U | Y | C | S | T | W | Z | C | Y | T | T | A | E | M | L |
| R | J | H | X | R | O | K | P | Y | A | U | T | X | E | Q |
| W | X | P | T | V | E | M | K | P | R | S | L | X | M | H |
| D | K | D | B | A | W | N | E | I | I | Z | U | O | U | J |
| P | E | F | X | H | P | B | W | L | E | L | I | M | S | S |
| K | Q | V | A | M | F | M | W | O | O | Q | S | T | S | H |
| T | C | A | T | N | O | C | E | Y | E | R | D | O | A | F |
| S | S | C | T | O | Q | Q | E | T | X | K | T | C | T | N |
| Z | N | O | I | T | S | E | U | Q | K | S | A | N | N | Q |
| H | P | A | A | U | Q | Q | Z | K | B | Q | L | T | O | K |
| Q | H | C | J | G | C | I | N | A | P | T | N | O | D | C |
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