Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | A | V | E | Z | U | Y | T | C | Y | Z | E | Q | O | Z |
| Q | N | P | O | A | I | N | N | K | U | J | U | B | L | C |
| I | M | O | U | H | X | R | E | S | O | M | J | S | B | V |
| Y | U | I | I | B | S | Z | I | Z | Q | O | S | E | P | N |
| J | N | N | C | T | V | T | T | W | G | D | O | X | Y | M |
| T | W | O | R | T | O | W | A | G | F | U | L | L | S | C |
| P | F | I | M | C | P | M | P | M | M | F | U | I | A | I |
| N | R | T | X | A | O | Z | E | M | P | A | T | H | Y | N |
| S | M | S | F | T | A | T | B | L | S | F | I | G | C | A |
| F | W | E | R | N | D | P | I | E | O | K | O | V | D | P |
| M | P | U | Y | O | I | S | Z | L | U | R | N | X | G | T |
| W | Q | Q | S | C | T | U | Y | I | U | R | T | Q | U | N |
| K | A | K | O | E | K | W | F | M | K | U | C | N | X | O |
| U | A | S | N | Y | E | M | U | S | S | A | T | N | O | D |
| T | T | A | K | E | O | W | N | E | R | S | H | I | P | C |
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