Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | K | U | B | T | P | C | T | D | N | V | E | T | D | C |
| F | N | O | A | V | Y | K | A | S | S | M | Q | O | O | U |
| X | S | E | A | I | E | J | K | Y | O | P | N | N | N | M |
| U | O | M | I | H | I | A | E | J | C | T | T | R | T | G |
| A | L | P | Y | T | Z | W | O | V | P | R | V | P | A | Q |
| S | U | Q | G | B | A | L | W | A | O | H | X | I | S | E |
| K | T | Y | G | N | R | P | N | L | T | U | M | S | S | G |
| Q | I | S | U | L | X | I | E | V | I | Q | X | A | U | Z |
| U | O | Z | A | Y | C | M | R | B | U | S | G | D | M | E |
| E | N | K | X | H | O | A | S | J | I | O | T | L | E | H |
| S | M | I | J | T | X | Q | H | M | P | C | K | E | H | P |
| T | W | J | I | A | E | N | I | N | I | U | H | U | N | Q |
| I | F | O | S | P | V | U | P | N | W | L | P | Y | X | L |
| O | N | N | O | M | T | T | Q | E | X | U | E | M | Q | S |
| N | U | E | Y | E | C | O | N | T | A | C | T | V | A | E |
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