Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | J | X | C | K | Q | A | R | L | L | X | B | X | C | K |
| A | N | H | C | H | V | D | T | H | L | Q | H | V | C | T |
| V | A | O | N | O | I | T | S | E | U | Q | K | S | A | J |
| X | S | R | I | X | G | O | M | U | F | K | N | K | J | C |
| W | K | E | Y | T | L | A | I | J | T | L | E | O | M | C |
| N | H | Q | Q | U | O | T | L | R | C | O | W | X | E | L |
| N | A | L | T | W | A | M | E | B | W | K | X | Y | M | T |
| A | C | I | G | G | B | R | E | N | P | T | E | R | U | L |
| V | O | G | V | Y | U | P | E | L | M | C | M | N | S | I |
| N | X | O | Y | K | A | R | I | G | O | R | P | D | S | L |
| Z | L | U | O | T | S | S | Y | N | Q | R | A | M | A | Z |
| U | G | O | I | H | T | Y | T | E | V | T | T | I | T | W |
| M | G | E | I | E | D | A | A | M | Q | N | H | N | N | I |
| U | N | P | N | S | C | S | P | J | U | X | Y | U | O | O |
| T | E | Y | K | T | C | I | N | A | P | T | N | O | D | C |
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