Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | P | L | F | X | T | K | S | O | L | U | T | I | O | N |
| P | N | T | C | V | T | C | Z | V | P | F | J | D | N | Z |
| X | I | E | S | S | E | N | A | I | T | B | F | O | Q | N |
| G | J | H | I | L | A | M | F | T | T | T | I | G | H | A |
| F | C | H | S | T | V | S | P | Q | N | T | L | P | L | A |
| S | E | A | M | R | A | Q | B | A | O | O | E | Z | V | S |
| P | M | Q | I | C | E | P | O | M | T | X | C | S | X | K |
| N | U | B | L | Q | C | N | E | T | D | H | Z | E | Y | Q |
| K | S | H | E | A | J | L | W | B | K | S | Y | P | Y | U |
| K | S | V | F | H | O | M | I | O | I | C | D | X | V | E |
| L | A | A | P | R | U | J | N | S | E | S | A | U | D | S |
| U | T | X | T | V | B | Z | Q | L | T | K | V | I | D | T |
| Y | N | N | A | A | M | W | J | X | O | E | A | G | P | I |
| K | O | D | J | M | A | V | H | A | L | Q | N | T | E | O |
| C | D | O | N | T | P | A | N | I | C | J | J | A | L | N |
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