Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | Y | M | W | T | Q | T | N | E | O | A | V | G | I |
| P | O | X | M | I | X | N | N | W | P | F | J | F | Y | Y |
| Q | N | N | X | W | Q | E | E | R | K | S | C | H | M | D |
| H | T | G | T | T | E | T | I | P | K | R | T | C | W | O |
| B | A | E | A | R | W | S | T | D | Y | A | D | M | N | N |
| C | S | Y | R | C | O | I | A | D | P | N | L | O | R | T |
| G | S | Z | Y | N | P | L | P | M | X | Y | I | J | C | P |
| B | U | W | Y | O | S | S | E | D | F | T | L | A | K | A |
| V | M | H | H | I | R | N | B | M | S | D | T | L | T | N |
| T | E | Q | M | T | X | R | J | E | O | N | C | Y | Q | I |
| O | X | G | U | U | L | N | U | Y | O | T | Q | J | L | C |
| D | J | T | U | L | O | Q | W | C | P | G | I | C | S | Q |
| J | N | U | C | O | K | L | E | R | Z | J | V | O | N | X |
| E | L | I | M | S | J | Y | Z | S | U | K | A | G | N | Z |
| H | E | T | A | K | E | O | W | N | E | R | S | H | I | P |
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